Support
We're here to help.
Browse the quick answers first. If you still need us, send a message and a real person will reply by email.
Quick answers
Is Brightside Club really free?
Yes. It costs nothing to play, and we never ask for payment details.
What are Bright Coins?
Bright Coins are the pretend currency used in the games. Each new account starts with 100,000. They have no cash value and can't be bought, sold, swapped, transferred or redeemed.
Can I win real money or prizes?
No. There are no cash prizes and no prizes of real-world value, and you can't deposit or withdraw money.
Do I have to log in to play?
No. Games open directly from the library. An account is optional and keeps your coin balance and details between visits.
Who can open an account?
Adults aged 18 or over. You enter your date of birth at sign-up and confirm that you're an adult.
I forgot my password.
Open Forgot password. If an account exists for that email, we'll send a reset link that works for one hour. If you joined with Google, simply use “Continue with Google”.
A game won't load.
Refresh the page and check your connection. Content blockers and strict privacy settings can also stop a game from opening. If it keeps failing, tell us the game, your device and your browser.
How do I take a break or restrict my account?
Send us a message and choose “I want a break” or “Restrict my account”. You can also delete your account yourself on the account page.
How do I delete my account?
Log in, open My account and choose “Delete my account”. Your details are removed from our system straight away.
Where can I get help with gambling worries?
The Responsible Gaming page lists free, confidential services.
Other ways to reach us
Email:
Contact page · My account